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Our Commitment to the Wellbeing of Malaysian Players

Responsible Gaming ben10 — Play Safe, Play Smart in Malaysia

At ben10, responsible gaming is not just a policy we put in writing — it is a value we practise every day. We provide the tools, information, and support you need to ensure your gaming experience remains enjoyable, in control, and free from any negative impact on your life and the lives of those you care about.

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Available Self-Control Tools
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Zero Tolerance for Abuse
Self-Control Tools

6 Responsible Gaming Tools Provided by ben10

All these tools are accessible directly from your ben10 account settings — no need to contact customer support. Full control is in your hands, not ours.

Daily, Weekly & Monthly Deposit Limits

Set your own limit on how much you can deposit into your ben10 account per day, week, or month. Once a limit is in place, our system will automatically decline any deposit attempt that exceeds it — no exceptions and no third-party approval required.

Instant Activation

Per-Session & Daily Loss Limits

Set a maximum loss amount you are comfortable with for a single session or within a day. Once that limit is reached, your session will end automatically and you will not be able to continue playing until the set limit period expires — whether that is one day or one week.

Automatic Protection

Session Time Limits & Time Reminders

Set a time limit for each gaming session — whether 30 minutes, one hour or any duration of your choice. ben10 will send you an automatic reminder when your limit is approaching, and can optionally end your session automatically once the set time is up.

Active Alerts

Temporary Break (Cooling-Off Period)

If you feel you need a short break from gambling — perhaps after a stressful week or simply to step back for a while — you can activate a temporary break of between 24 hours and 6 weeks. During this period, your account will be frozen from all gaming activity.

Flexible & Convenient

Permanent or Long-Term Self-Exclusion

For members who feel they need a longer break or wish to stop playing altogether, ben10 offers long-term self-exclusion ranging from 6 months to 5 years, or a permanent self-exclusion with no time limit. Requests are processed within 24 hours and cannot be reversed during the chosen period.

Fully Committed

Activity Reports & Game History

Access a full report of your gaming activity at ben10 at any time — total deposits, total withdrawals, cumulative time played, and your wins and losses history. Complete transparency about your own playing patterns is the most effective preventive tool we can offer you.

Full Transparency
Why This Matters

Understanding Responsible Gaming at ben10

If you have ever watched an EPL match on the weekend while playing slots on ben10, or tried your luck in a live casino session after a long day at work — you know that online casino gaming can be one of the most enjoyable forms of entertainment when done the right way. But like any pastime we love, there is a line worth keeping so it stays fun rather than becoming a burden.

At ben10, we will not pretend that gambling carries no risks — it does. That is precisely why we invest significant time, effort and resources into building a responsible gaming programme that genuinely works, rather than one that merely ticks a regulatory box. Our commitment to responsible gaming is rooted in a simple belief: players who gamble within their means, with a clear and healthy mindset about their own limits, are happier and more loyal players — and that is a good outcome for everyone.

Online Casino Games — Entertainment, Not an Escape

One thing we want every ben10 member in Malaysia to understand is this: online casino games — including slots, Live Casino, Plinko, and any other games on our platform — are a form of paid entertainment, much like buying a movie ticket, subscribing to a streaming platform, or heading out for karaoke with friends on the weekend. The money you spend playing is the cost of that entertainment, not a guaranteed investment with returns.

If you play because you genuinely enjoy it and it adds fun to your everyday life — that is healthy use. But if you find yourself playing to escape work stress, financial worries or personal pain, or if you are playing in hopes of "winning back" money you have already lost — those are warning signs that deserve to be taken seriously.

Ben10 has no desire to be a source of hardship in any member's life. Instead, we want to be a platform that Malaysian players can truly trust — one that provides early warnings, equips you with the tools you need, and offers non-judgmental support to anyone who needs help.

Deposit Limits — The Most Effective First Step

Among all the responsible gaming tools available at ben10, setting a deposit limit is the simplest and most effective way to prevent problems before they start. Think of your deposit limit like a monthly budget for dining out or shopping — it ensures that casino entertainment never exceeds what you can comfortably spend without compromising your essential daily needs and those of your family.

We strongly encourage every new ben10 member to set a deposit limit as soon as their account is opened — even before making their first deposit. Start with a number that feels comfortable: how much are you willing to spend on casino entertainment each month without affecting your household bills, car instalments, loan repayments, or savings? That figure is your monthly deposit limit at ben10.

Recognise the Early Warning Signs

Problem gambling rarely happens overnight — it typically develops gradually, with warning signs that are often overlooked because we're reluctant to acknowledge them. Here are some early warning signs to watch for in yourself or someone you care about:

  • Feeling anxious or restless when unable to play
  • Borrowing money or selling belongings to fund gambling
  • Lying to family or friends about how much time or money you have spent playing
  • Continuing to play even after setting a limit to stop
  • Spending money that should be going toward essential needs such as rent, electricity bills or food
  • Believing that the "next big win" will solve all financial problems
  • Neglecting work, family, or social responsibilities due to excessive time spent gambling

If you recognise one or more of the signs above in yourself, please do not feel ashamed or afraid to seek help. Problem gambling is a health issue that can be addressed — just like any other health condition — and the single bravest first step is acknowledging that help may be needed.

Support Available for You

Ben10's customer support team operates 24 hours a day, 7 days a week and can do more than help with technical issues — they are also trained to assist you in activating self-control tools, explaining self-exclusion options and connecting you with the right support resources if needed. All conversations are confidential and you will never be judged for asking for help.

Remember — asking for help is not a sign of weakness. It is a sign of strength and self-awareness that deserves respect. Everyone at ben10 respects every member who is brave enough to take that step, and we are committed to providing you with sincere and effective support throughout that journey.

Check Yourself — 10 Important Questions

Answer these questions honestly. If you answer "Yes" to 3 or more, consider speaking to someone you trust or reaching out to the ben10 support team.

1
Have you ever gambled with more money than you could afford to lose?
2
Do you find yourself needing to bet larger amounts to get the same level of excitement?
3
Have you ever tried to cut back or stop playing but found you couldn't?
4
Do thoughts about gaming interfere with your focus at work or with your family?
5
Have you ever gambled to escape feelings of sadness, anxiety, or stress?
6
Have you ever lied to family members about your gambling activity?
7
Have you ever borrowed money to fund your casino gaming?
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Are you playing to try to "win back" money you have already lost?
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Have your loved ones ever expressed concern about your gambling habits?
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Has your gaming activity affected your finances, relationships or health?

If you answered "Yes" to 3 or more questions: Please contact the ben10 support team 24/7 via Live Chat or email at [email protected] — we are here to help you.

Warning Signs to Watch Out For
Ongoing Financial Difficulties

Frequently running out of money before payday, borrowing from friends or family, or struggling to pay monthly bills because funds have been spent on gaming.

Relationship Strain

Arguments with a partner or family members over money and time spent playing; withdrawing from loved ones.

Sudden Emotional Changes

Feeling an extreme rush when winning but crushing despair when losing; mood that swings unpredictably based on game outcomes.

Declining Work Performance

Frequently arriving late, losing focus, skipping work or losing interest in professional responsibilities because your mind is constantly preoccupied with gaming.

How to Activate Self-Control Tools at ben10
1
Log In to Your ben10 Account
Access your account via the ben10 website or any web browser on your Android or iOS device.
2
Go to "Account Settings"
Click your profile icon in the top-right corner and select "Account Settings" from the menu that appears.
3
Select "Responsible Gaming"
In the settings menu, look for the "Responsible Gaming" or "Self-Control" section to view all available options.
4
Set a Limit or Choose Self-Exclusion
Choose the type of control you want to activate — deposit limit, loss limit, session time limit, temporary break, or self-exclusion — then enter your desired value or duration.
5
Confirm & Finish
Confirm your settings via the OTP sent to your Malaysian phone number. Your limit or restriction will take effect immediately upon confirmation.

Important: Limits that have been set cannot be relaxed immediately. A cooling-off period of between 24 hours and 7 days applies depending on the type of control — this is a deliberate safety feature designed to ensure the controls remain effective.

Complete Control in Your Hands

Self-Control Options Available to All ben10 Members

Every one of these tools is designed with a single purpose — to keep your gambling experience within a comfortable and safe boundary for you and your loved ones.

Deposit Limits

Set a daily (e.g. RM 50), weekly (RM 200) or monthly (RM 500) deposit limit based on what you can comfortably afford. Limits can be lowered immediately but can only be raised after a 7-day cooling-off period.

Recommended for All Members
Loss Limit

Set the maximum amount you're willing to lose in a single session or day. Once the limit is reached, your session ends automatically and you won't be able to continue playing until the set time period has elapsed.

Financial Protection
Session Time Limit

Set how long you can play in a single session. ben10 will send you a reminder 5 minutes before the limit is reached and will automatically end the session when time is up.

Manage Your Time
Temporary Break

Take a short break ranging from 24 hours to 6 weeks. During this period, your account cannot be used for any transactions or gaming activity — it is fully frozen until the period expires.

24-Hour – 6-Week Break
Long-Term Self-Exclusion

Block your account for 6 months, 1 year, 2 years or 5 years. During this period, no requests to reopen the account will be entertained by the ben10 team under any circumstances.

6 Months – 5 Years
Permanent Self-Exclusion

The option to permanently and irreversibly close your ben10 account. Any remaining cash balance will be processed for withdrawal. This option is final and cannot be undone under any circumstances.

Final Decision
Frequently Asked Questions

Frequently Asked Questions About Responsible Gaming at ben10

If you still have questions about ben10's responsible gaming programme, here are answers to the most frequently asked questions we receive from members across Malaysia.

Need immediate help? Do not wait until things get worse. Reach out to the ben10 support team now via Live Chat or email at [email protected] — we speak Bahasa Melayu and are available to assist you 24 hours a day.

Deposit limits at ben10 take effect immediately once you confirm your settings via the OTP sent to your Malaysian phone number. There is no waiting period to activate a limit — it kicks in from the moment you confirm. However, any limit you wish to increase (rather than decrease) requires a 7-day cooling-off period before the change takes effect — a safeguard we have deliberately built in.

No — this is a non-negotiable policy at ben10, and it is intentionally designed that way. Once activated, a self-exclusion cannot be cancelled or shortened before the set period expires, regardless of the reason given. This applies to temporary, long-term and permanent self-exclusions alike. The purpose is to ensure this tool functions as a genuinely meaningful safeguard — not just a temporary obstacle that can easily be dismissed when the urge to play returns.

Yes, funds in your ben10 account remain fully secure throughout your self-exclusion period. While your account is frozen, you will not be able to play or make deposits — however, any cash balance in your account can be withdrawn to the Malaysian payment method you use, including Touch 'n Go eWallet, GrabPay, DuitNow or your bank account. To process a withdrawal during self-exclusion, please contact our 24/7 support team via email at [email protected].

Your concern for someone you care about is truly admirable. The first step you can take is to have an open, non-judgmental conversation with them about what you have observed. Avoid confrontation that may cause them to become defensive — instead, express your concern with compassion. If they have a ben10 account, encourage them to contact our support team or use the self-exclusion tool available in their account settings. Remember that you cannot force someone to change — but you can be a consistent, non-judgmental source of support for them.

If you activate a temporary break or self-exclusion, any active bonuses in your account that have not yet met the wagering requirements will be automatically forfeited. This is a consequence you should be aware of — and one we believe is a worthwhile trade-off for your wellbeing. The decision to protect yourself from harm is worth far more than any bonus amount. Cash winnings that have already cleared the wagering requirements will remain intact and can be withdrawn as usual.

No — once self-exclusion is activated, your account will be immediately removed from all promotional email lists, bonus notifications, marketing SMS and any other marketing communications from ben10. We will not send any material that could trigger the urge to return before you are ready. This is part of our genuine and unwavering commitment to a responsible gaming programme that truly works.
Our Promise to You

Ben10's Commitment to Responsible Gaming in Malaysia

This isn't a marketing slogan — these are the concrete actions we take every day to protect the wellbeing of our members.

We Do Not Market to Minors

All ben10 advertisements and marketing content are carefully designed to hold no appeal to individuals under 18. A strict age verification process is required for all new registrations, without exception.

Our Staff Are Trained in Responsible Gaming

All ben10 customer support staff undergo specialised responsible gaming training — learning how to identify members who may need help and how to assist them in the right, empathetic way.

Active Monitoring for At-Risk Playing Patterns

Ben10's internal monitoring system identifies playing patterns that may indicate risk — such as sudden spikes in deposits, unusually long sessions, or "chasing losses" behaviour. Members displaying these patterns may receive a caring, proactive message from our team.

Full Operational Transparency

Ben10 openly discloses RTP values for all games, provides clear bonus terms with no misleading fine print, and offers full activity reports accessible to every member at any time — because transparency is the foundation of responsible gaming.

Play Smart with ben10

Ready to Play Safely & Responsibly at ben10?

Over 500,000 Malaysian players choose ben10 as their online casino platform — not just for the great games, but because they know we genuinely care about their wellbeing. Sign up for free, set your limits from the start, and enjoy a fun gaming experience without unnecessary risk.

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Remember — Responsible Gaming Is a Journey We Take Together

Ben10 is committed to supporting you on a safe and responsible gaming journey. If at any point you feel you need help, do not hesitate to reach out to our support team via 24/7 Live Chat or email at [email protected]. For more information about your rights and responsibilities as a member, please also read the Terms & Conditions and Privacy Policy us.

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