At ben10, your privacy is more than a legal obligation — it is a moral responsibility we uphold wholeheartedly. This Privacy Policy clearly explains how we collect, use, protect, and respect the personal data of every member across Malaysia.
Here are the concrete steps we take every day to ensure your personal data remains secure and is never misused by any party.
Every piece of data transmitted between your device and ben10's servers is protected by 256-bit SSL encryption — the same level of protection used by Malaysia's leading banks such as Maybank and CIMB. No third party can intercept or read your data while it is in transit.
Bank-GradeBen10 has never and will never sell, rent or share your personal data with any external company, advertiser or data broker without your prior written consent. Your data belongs to you — it is not a business asset for ben10 to trade.
No Data SellingOnly ben10 staff who genuinely require access to your data in order to carry out their legitimate duties are permitted to view it — and only the portion of data relevant to those duties. All access to member data is logged and regularly audited to detect any anomalies.
Restricted AccessBen10 does not monitor your online activity outside of our platform. We do not install tracking software on other websites, purchase behavioural data from data brokers, or build a profile of your online behaviour across the internet without your knowledge.
Fully TransparentYou have the right to request a copy of all personal data ben10 holds about you at any time. If any information is inaccurate, you may request an immediate correction and we are required to resolve it within 14 business days of receiving your request.
Full Member RightsIf you close your ben10 account, you may request the deletion of your personal data from our systems — subject to applicable legal data retention obligations. ben10 is committed to deleting data that is no longer required within the stipulated timeframe.
Right to Be ForgottenThis Privacy Policy is issued by ben10 ("we", "the ben10 platform") and applies to all users who register for, access, or use the ben10 platform in Malaysia, including the main website, mobile app, and all related digital services.
At ben10, we understand that entrusting a platform with your personal information is not something to be taken lightly. Whether you're registering an account, spinning your favourite slots, or making a transaction via Touch 'n Go eWallet or GrabPay, you are placing your personal data in our hands. We take that trust extremely seriously — not merely as a legal obligation, but as a core value that shapes how we operate every day.
This Privacy Policy explains — in plain, straightforward language, not convoluted legal jargon — what data we collect, why we need it, how we use it, who we share it with (under very limited circumstances), and what your rights are as a ben10 member in relation to that data.
Important Note: By registering for or continuing to use the ben10 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms & Conditions ben10, which forms part of the overall agreement between you and ben10.
Ben10 only collects personal data that is strictly necessary to provide the services you request. We do not collect data in excess of what is needed, nor do we retain information that is irrelevant to the platform's operations. The following are the categories of data we may collect:
Full name, date of birth, MyKad — required for account verification and KYC compliance.
Malaysian phone number and email address — used for OTP verification, notifications, and support communications.
Malaysian e-wallet and bank account details — for processing deposits and withdrawals securely.
Gaming and session history — to enhance your experience and detect unusual activity.
Ben10 uses your personal data only for legitimate purposes to which you have given implied or explicit consent. We do not use your data for any purpose unrelated to the services you use. The primary purposes for which your data is used are as follows:
Important: ben10 does not use your data for automated profiling that could have significant legal effects on you, or to make fully automated decisions about your eligibility for any service without human involvement.
Ben10 does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to function properly:
Ben10 works with a carefully selected number of third-party service providers — including payment processors (to facilitate Touch 'n Go, GrabPay, DuitNow and FPX transactions), game providers, and secure cloud infrastructure providers. These providers are only permitted to use your data to the extent necessary to deliver their specific services to ben10, and they are bound by strict confidentiality agreements.
Ben10 may be required to disclose your personal data to the relevant Malaysian authorities — such as Bank Negara Malaysia, the Royal Malaysia Police, or a court of competent jurisdiction — if compelled by a valid court order, search warrant, or binding legal directive. In such circumstances, ben10 will notify you of the disclosure to the extent permitted by law.
In the event of any corporate restructuring, merger, or acquisition involving ben10, member personal data may be transferred to the successor entity as part of the platform's assets. In such circumstances, members will be notified in advance, and the successor entity will be required to uphold a privacy policy of equivalent or greater strength.
Our Commitment: In all of the data-sharing scenarios described above, ben10 ensures that any party receiving your data is bound by confidentiality obligations equivalent to, or stricter than, those we ourselves observe. Your data is never transferred to countries lacking adequate data protection without appropriate additional safeguards.
Ben10 continually invests in the latest security technologies and practices to ensure your personal data is always protected against unauthorised access, breaches, alteration, or destruction. The key security measures we implement are as follows:
While we take all reasonable steps to protect your data, no internet security system can be guaranteed to be 100% impenetrable. You also play an important role in keeping your account safe — please use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
Ben10 uses cookies and similar tracking technologies to enhance your experience on our platform. Here is a clear explanation of the types of cookies we use and their purposes:
These cookies are required for the core functionality of the ben10 platform and cannot be disabled. They include session login cookies that keep you signed in as you browse the platform, and security cookies that help protect your account against cross-site request forgery (CSRF) attacks.
These cookies remember your preferences — such as display language, game display settings and other personal preferences — so you don't have to reconfigure them every time you visit ben10.
Ben10 uses internal analytics tools to understand how members use our platform in aggregate — not at the individual level. This data helps us identify areas of the platform that need improvement and the features our Malaysian members find most valuable.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the ben10 platform and your overall gaming experience.
Note: ben10 does not use cookies to track your activity on other websites outside our platform, and we do not share cookie data with third-party advertising networks for targeted advertising purposes.
As a ben10 member in Malaysia, you have the following rights with respect to the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of all personal data we hold about you in a readable format. Requests will be processed within 14 business days.
If any personal data we hold is inaccurate or out of date, you have the right to request its prompt correction. ben10 will update the data within 7 business days.
After closing your account, you may request the deletion of your personal data, subject to any applicable legal record-retention obligations. Data that is no longer legally required will be deleted within 30 days.
You have the right to object to the use of your data for direct marketing purposes at any time. Once you raise an objection, we will immediately cease using your data for that purpose.
You have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON) for transfer to another service provider should you choose to do so.
In certain circumstances, you have the right to request that we restrict the processing of your data — for example, while you are disputing the accuracy of the data or while we are evaluating an objection you have raised.
How to Exercise Your Rights: To submit any request relating to the rights outlined above, please contact the ben10 data protection team by email at [email protected] with the subject line "Data Privacy Request". Please clearly state the type of request and include information that can verify your identity. All requests will be acknowledged within 3 business days.
As the ben10 platform involves real financial transactions, we pay particular attention to protecting our members' financial data. Here is how we handle your payment information:
Ben10 supports all major Malaysian digital payment methods that are already part of your everyday life — from paying tolls on the highway to grabbing a coffee at your local mamak. These include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u and CIMB Clicks). All transactions are processed in Malaysian Ringgit (RM) with no foreign currency conversion.
Ben10 does not store credit or debit card numbers directly in our systems. All transactions are processed through third-party payment processors certified to PCI DSS (Payment Card Industry Data Security Standard). This means your sensitive financial information never passes through ben10's servers in an unprotected form.
For transactions made via Malaysian e-wallets such as Touch 'n Go or GrabPay, only the information necessary to verify the transaction and credit your account balance is shared between the respective platform and ben10 — in accordance with the security standards set by Bank Negara Malaysia.
As part of our compliance obligations under anti-money laundering (AML) laws and Know Your Customer (KYC) requirements, ben10 may need to collect and retain more detailed identity information from members who conduct transactions exceeding certain thresholds. This is a legal requirement, not optional — failure to provide the required information may result in your withdrawal being withheld.
Ben10 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are the general data retention guidelines we follow:
When data is no longer needed and there is no legal obligation to retain it, ben10 will securely delete or anonymise it using methods that ensure it cannot be recovered.
The ben10 platform is strictly intended for individuals aged 18 and above. ben10 does not knowingly collect any personal data from individuals under the age of 18. Should we discover that personal data belonging to an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe your child has registered an account with ben10 or provided us with their personal data, please contact our support team at [email protected] immediately. We will act swiftly to address the situation.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, our team is always ready to assist you. We encourage you to reach out to us first before filing any formal complaint with the relevant authorities, as we genuinely aim to resolve every concern directly and to your satisfaction.
You can reach us through:
Our Commitment: Every privacy-related enquiry received by ben10 will be acknowledged within 3 business days. We will not reject or ignore any valid request relating to a member's personal data without providing a reasonable explanation.
Ben10 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or relevant technological developments. When any material changes are made, we will:
It is your responsibility to review this Privacy Policy periodically. Your continued use of the ben10 platform after any changes have been published and taken effect will be deemed your acceptance of the updated terms.
This Privacy Policy is governed by and interpreted in accordance with the laws applicable in the jurisdiction where ben10 operates. Any disputes relating to this Privacy Policy will be resolved in accordance with the dispute resolution mechanism set out in the Terms & Conditions ben10.
Your privacy and data security are our top priority. Over 500,000 Malaysian players trust ben10 every day. Register for free today and claim a 200% welcome bonus of up to RM 500.
Ben10 does not sell your data. We do not share your personal information with third-party advertisers. All data is protected with 256-bit SSL encryption. You have the right to access, correct or delete your data at any time. For privacy enquiries, contact us at [email protected] or read Terms & Conditions for further information.